:root{
  --bg:#f4f6f8;
  --panel:#ffffff;
  --panel-2:#f9fafb;
  --text:#15202b;
  --muted:#677482;
  --line:#dde4ea;
  --accent:#126f73;
  --accent-2:#0c5558;
  --accent-soft:#e6f2f2;
  --green:#23845b;
  --green-soft:#e9f6ef;
  --red:#be3b43;
  --red-soft:#fdecee;
  --amber:#a86a16;
  --amber-soft:#fff4de;
  --shadow:0 20px 60px rgba(31,45,61,.10);
  --radius:22px;
}
*{box-sizing:border-box}
html{scroll-behavior:smooth}
body{
  margin:0;
  font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;
  background:
    radial-gradient(circle at 85% 0%, rgba(18,111,115,.08), transparent 28%),
    var(--bg);
  color:var(--text);
  min-height:100vh;
}
button,input,select,textarea{font:inherit}
button{cursor:pointer}
a{color:inherit}
.hidden{display:none!important}
.app-shell{min-height:100vh;display:grid;grid-template-rows:auto 1fr auto}
.topbar{
  width:min(1240px,100%);margin:0 auto;padding:22px 24px;
  display:flex;align-items:center;justify-content:space-between;gap:18px;
}
.rma-brand{display:flex;align-items:center;gap:12px;text-decoration:none;font-weight:800}
.rma-mark{
  display:grid;place-items:center;width:44px;height:44px;border-radius:13px;background:#14212c;color:#fff;
  font-size:13px;letter-spacing:.13em;
}
.rma-name{font-size:15px}
.top-actions{display:flex;align-items:center;gap:18px}
.service-wrap{position:relative}
.service-status{
  border:0;background:transparent;padding:8px 4px;display:flex;align-items:center;gap:8px;
  color:var(--muted);font-size:13px;font-weight:750;
}
.status-dot{width:9px;height:9px;border-radius:50%;background:var(--green);box-shadow:0 0 0 4px rgba(35,132,91,.09)}
.service-status.offline .status-dot{background:var(--red);box-shadow:0 0 0 4px rgba(190,59,67,.09)}
.service-popover{
  position:absolute;right:0;top:42px;z-index:20;width:190px;padding:14px 15px;border:1px solid var(--line);
  border-radius:14px;background:#fff;box-shadow:var(--shadow);display:none;flex-direction:column;gap:3px;font-size:12px;color:var(--muted)
}
.service-popover strong{color:var(--text);margin-bottom:5px}
.service-wrap:hover .service-popover,.service-wrap.open .service-popover{display:flex}
.language-switch{display:flex;align-items:center;gap:8px}
.language-switch button{border:0;background:transparent;padding:7px 5px;color:#8b96a1;font-weight:850;font-size:12px}
.language-switch button.active{color:var(--text)}
.language-switch span{width:1px;height:15px;background:var(--line)}
main{width:min(1240px,100%);margin:0 auto;padding:25px 24px 64px}
.landing{display:grid;grid-template-columns:.88fr 1.12fr;gap:46px;align-items:center;min-height:650px}
.landing-copy{padding:30px 8px 30px 2px}
.kicker,.step-label{
  display:block;text-transform:uppercase;letter-spacing:.14em;font-size:11px;font-weight:900;color:var(--accent);margin-bottom:12px
}
.landing-copy h1{font-size:clamp(42px,6vw,72px);line-height:.98;letter-spacing:-.055em;margin:0;max-width:610px}
.landing-copy p{max-width:600px;color:var(--muted);font-size:18px;line-height:1.65;margin:24px 0 0}
.start-card,.wizard-main{
  background:var(--panel);border:1px solid rgba(221,228,234,.95);border-radius:var(--radius);box-shadow:var(--shadow)
}
.start-card{padding:28px}
.card-head h2,.form-step h2{margin:0;font-size:27px;letter-spacing:-.025em}
.brand-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin-top:22px}
.brand-card{
  position:relative;min-height:132px;text-align:left;padding:20px;border:1px solid var(--line);border-radius:17px;background:#fff;
  transition:.16s ease;
}
.brand-card.active-brand:hover{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft);transform:translateY(-1px)}
.brand-card strong{display:block;font-size:18px;letter-spacing:.03em;margin-top:26px}
.brand-card small{display:block;color:var(--muted);margin-top:5px}
.brand-card.disabled{background:#f5f6f7;color:#a9b1b9;cursor:not-allowed}
.brand-card.disabled small{color:#a9b1b9}
.brand-badge{
  position:absolute;top:12px;right:12px;border-radius:999px;padding:5px 8px;background:var(--green-soft);color:var(--green);
  font-size:10px;font-weight:850;text-transform:uppercase;letter-spacing:.06em
}
.brand-badge.muted{background:#ebedef;color:#8d98a3}
.customer-type{margin-top:24px;padding-top:20px;border-top:1px solid var(--line)}
.customer-type-title{display:block;font-size:13px;font-weight:850;margin-bottom:10px}
.type-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.type-card{
  border:1px solid var(--line);border-radius:14px;background:#fff;padding:14px 15px;display:flex;align-items:center;gap:12px;text-align:left
}
.type-card.selected{border-color:var(--accent);box-shadow:0 0 0 2px var(--accent-soft)}
.type-card.disabled{opacity:.45;cursor:not-allowed}
.type-icon{font-size:21px}
.type-card strong,.type-card small{display:block}
.type-card small{color:var(--muted);margin-top:3px}
.primary,.secondary{
  border:0;border-radius:13px;min-height:49px;padding:13px 18px;font-weight:850;
}
.primary{background:#16232e;color:#fff}
.primary:hover{background:#0b141b}
.secondary{background:#eef2f5;color:#23313d}
.wide{width:100%}
#startClaim{margin-top:22px;display:flex;align-items:center;justify-content:space-between}
.privacy-note{font-size:12px!important;line-height:1.5!important;margin:12px 2px 0!important;color:#89949e!important}
footer{
  width:min(1240px,100%);margin:0 auto;padding:0 24px 28px;display:flex;justify-content:space-between;gap:18px;flex-wrap:wrap;
  color:#87939e;font-size:12px
}
footer nav{display:flex;gap:18px}
footer a{text-decoration:none}
.wizard{display:grid;grid-template-columns:260px 1fr;gap:28px;align-items:start}
.wizard-side{position:sticky;top:18px;padding:12px 0}
.back-home{border:0;background:transparent;padding:8px 0;color:var(--muted);font-weight:750}
.selected-brand{margin:28px 0 20px;padding:15px;border:1px solid var(--line);border-radius:14px;background:rgba(255,255,255,.72)}
.selected-brand span{display:block;color:var(--muted);font-size:11px;margin-bottom:5px}
.selected-brand strong{letter-spacing:.06em}
.steps{list-style:none;padding:0;margin:0;display:grid;gap:4px}
.steps li{display:flex;align-items:center;gap:10px;padding:9px 8px;border-radius:10px;color:#8b96a1;font-size:13px}
.steps li i{display:grid;place-items:center;width:23px;height:23px;border-radius:50%;background:#e7ebef;color:#7b8792;font-style:normal;font-size:11px;font-weight:850}
.steps li.current{background:#fff;color:var(--text);font-weight:800}
.steps li.current i{background:var(--accent);color:#fff}
.steps li.done{color:#52606d}
.steps li.done i{background:var(--green-soft);color:var(--green)}
.side-help{margin-top:25px;padding:16px;border-left:2px solid var(--line);color:var(--muted);font-size:12px;line-height:1.5}
.side-help strong{display:block;color:var(--text);margin-bottom:4px}
.wizard-main{overflow:hidden;min-height:690px}
.mobile-progress{display:none;padding:16px 18px;border-bottom:1px solid var(--line)}
.mobile-progress span{font-size:12px;font-weight:800;color:var(--muted)}
.mobile-progress div{height:4px;background:#eef2f4;border-radius:99px;margin-top:8px;overflow:hidden}
.mobile-progress i{display:block;height:100%;background:var(--accent);width:0;transition:.2s ease}
#claimForm{min-height:688px;display:flex;flex-direction:column}
.form-step{display:none;padding:38px 40px 15px;animation:fade .2s ease}
.form-step.active{display:block}
@keyframes fade{from{opacity:.4;transform:translateY(5px)}to{opacity:1;transform:none}}
.step-intro{color:var(--muted);line-height:1.6;max-width:720px;margin:10px 0 28px}
.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.form-grid label,.block-label,.manual-product label,.search-box{display:flex;flex-direction:column;gap:7px}
.form-grid label span,.block-label>span,.manual-product label span,.search-box span{font-size:12px;font-weight:850;color:#46535f}
.form-grid label.full{grid-column:1/-1}
input,select,textarea{
  width:100%;border:1px solid var(--line);border-radius:12px;background:#fbfcfd;padding:13px 14px;color:var(--text);outline:none
}
input:focus,select:focus,textarea:focus{background:#fff;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}
textarea{resize:vertical}
.form-actions{
  margin-top:auto;border-top:1px solid var(--line);padding:18px 40px 22px;display:flex;justify-content:space-between;gap:12px;
  background:#fff
}
.form-actions .primary{min-width:130px;display:flex;align-items:center;justify-content:center;gap:13px}
.form-actions .secondary{min-width:110px}
.eligibility{margin-top:18px;padding:15px;border-radius:13px;font-size:13px;line-height:1.5}
.eligibility.ok{background:var(--green-soft);color:#2e664d;border:1px solid #caead9}
.eligibility.warn{background:var(--red-soft);color:#8d3137;border:1px solid #f3cdd0}
.upload-zone{
  min-height:180px;border:1.5px dashed #b8c5cf;border-radius:17px;background:#fbfcfd;display:flex;flex-direction:column;
  align-items:center;justify-content:center;text-align:center;padding:26px;transition:.15s ease
}
.upload-zone:hover,.upload-zone.drag{border-color:var(--accent);background:var(--accent-soft)}
.upload-zone strong{margin:11px 0 6px}
.upload-zone small{color:var(--muted)}
.upload-icon{width:43px;height:43px;border-radius:50%;display:grid;place-items:center;background:#edf2f4;font-size:22px}
.file-list,.media-list{display:grid;gap:9px;margin-top:14px}
.file-item{
  border:1px solid var(--line);border-radius:12px;padding:12px 13px;background:#fff;display:flex;justify-content:space-between;gap:12px;align-items:center
}
.file-meta strong,.file-meta small{display:block}
.file-meta small{color:var(--muted);margin-top:3px}
.remove-file{border:0;background:#f0f3f5;border-radius:9px;padding:7px 9px;color:#6d7984}
.ai-placeholder{
  margin-top:18px;border:1px solid #d9e5e5;border-radius:15px;background:#f6fbfb;padding:15px;display:flex;gap:13px
}
.ai-chip{
  flex:0 0 auto;width:36px;height:36px;border-radius:11px;display:grid;place-items:center;background:var(--accent);color:#fff;font-size:11px;font-weight:900
}
.ai-placeholder strong{font-size:13px}
.ai-placeholder p{font-size:12px;line-height:1.5;color:var(--muted);margin:4px 0 0}
.category-grid{display:grid;grid-template-columns:repeat(5,1fr);gap:10px}
.category-card{
  border:1px solid var(--line);background:#fff;border-radius:13px;padding:14px 10px;text-align:center;min-height:72px;font-size:12px;font-weight:800
}
.category-card:hover,.category-card.selected{border-color:var(--accent);box-shadow:0 0 0 2px var(--accent-soft)}
.category-card span{display:block;font-size:19px;margin-bottom:5px}
.product-picker{margin-top:22px;padding-top:20px;border-top:1px solid var(--line)}
.product-results{display:grid;gap:8px;margin-top:10px;max-height:260px;overflow:auto;padding-right:2px}
.product-row{
  width:100%;border:1px solid var(--line);border-radius:12px;background:#fff;padding:12px 13px;text-align:left;
  display:flex;justify-content:space-between;gap:12px;align-items:center
}
.product-row:hover{border-color:var(--accent);background:#fbfefe}
.product-row strong{display:block}
.product-row small{color:var(--muted)}
.product-code{font-size:11px;font-weight:850;color:#64717d;background:#f0f3f5;border-radius:8px;padding:5px 7px}
.manual-product{margin-top:18px;grid-template-columns:1fr 1fr;gap:12px}
.manual-product:not(.hidden){display:grid}
.selected-product{margin-top:18px;border:1px solid #cfe4df;background:#f4fbf8;border-radius:14px;padding:14px}
.selected-product strong,.selected-product small{display:block}
.selected-product small{color:#577065;margin-top:4px}
.issue-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin-bottom:20px}
.issue-card{
  border:1px solid var(--line);border-radius:13px;background:#fff;padding:15px;text-align:left;font-weight:800;min-height:72px
}
.issue-card:hover,.issue-card.selected{border-color:var(--accent);box-shadow:0 0 0 2px var(--accent-soft)}
.block-label{position:relative;margin-top:14px}
.counter{position:absolute;right:8px;bottom:8px;color:#98a2ab;font-size:10px;background:#fff;padding:2px 5px;border-radius:5px}
.media-guide{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin-bottom:18px}
.media-guide>div{border:1px solid var(--line);border-radius:14px;padding:15px;background:#fafcfd}
.media-guide span{width:25px;height:25px;border-radius:50%;display:grid;place-items:center;background:var(--accent-soft);color:var(--accent);font-size:11px;font-weight:900;margin-bottom:9px}
.media-guide strong,.media-guide small{display:block}
.media-guide small{color:var(--muted);font-size:11px;line-height:1.4;margin-top:4px}
.upload-note{margin-top:12px;color:var(--muted);font-size:11px}
.media-thumb{
  width:54px;height:54px;border-radius:9px;background:#eef2f4;overflow:hidden;display:grid;place-items:center;flex:0 0 auto
}
.media-thumb img,.media-thumb video{width:100%;height:100%;object-fit:cover}
.media-file-left{display:flex;align-items:center;gap:11px;min-width:0}
.check-list{display:grid;gap:10px}
.check-item{display:flex;gap:12px;align-items:flex-start;border:1px solid var(--line);border-radius:13px;padding:13px;background:#fff}
.check-icon{width:28px;height:28px;display:grid;place-items:center;border-radius:50%;font-weight:900;flex:0 0 auto}
.check-item.ok .check-icon{background:var(--green-soft);color:var(--green)}
.check-item.bad .check-icon{background:var(--red-soft);color:var(--red)}
.check-item strong,.check-item small{display:block}
.check-item small{color:var(--muted);margin-top:3px}
.review-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.review-card{border:1px solid var(--line);border-radius:14px;padding:14px;background:#fafcfd}
.review-card.full{grid-column:1/-1}
.review-card span{display:block;color:var(--muted);font-size:11px;margin-bottom:5px}
.review-card strong{font-size:13px}
.consent{display:flex;align-items:flex-start;gap:10px;margin-top:20px;padding:15px;border:1px solid var(--line);border-radius:13px;background:#fff;font-size:12px;line-height:1.5}
.consent input{width:18px;height:18px;flex:0 0 auto;margin-top:1px}
.complete-card{text-align:center;padding:55px 20px}
.complete-icon{width:70px;height:70px;border-radius:50%;margin:0 auto 18px;display:grid;place-items:center;background:var(--green-soft);color:var(--green);font-size:29px;font-weight:900}
.complete-card p{color:var(--muted);max-width:600px;margin:10px auto 22px;line-height:1.6}
.ticket-demo{display:inline-flex;flex-direction:column;gap:5px;border:1px solid var(--line);border-radius:14px;padding:12px 18px;background:#fafcfd;margin-bottom:20px}
.ticket-demo span{font-size:10px;color:var(--muted);text-transform:uppercase;letter-spacing:.1em}
.modal{position:fixed;inset:0;background:rgba(16,27,36,.54);z-index:50;display:grid;place-items:center;padding:18px}
.modal-card{width:min(440px,100%);background:#fff;border-radius:20px;box-shadow:var(--shadow);padding:27px;text-align:center}
.modal-icon{width:50px;height:50px;border-radius:50%;display:grid;place-items:center;background:var(--red-soft);color:var(--red);font-weight:900;font-size:20px;margin:0 auto 15px}
.modal-card h3{margin:0 0 9px}
.modal-card p{color:var(--muted);font-size:13px;line-height:1.6}
.modal-card .wide{margin-top:9px}

@media(max-width:980px){
  .landing{grid-template-columns:1fr;min-height:0}
  .landing-copy{padding-bottom:0}
  .landing-copy h1{max-width:760px}
  .wizard{grid-template-columns:1fr}
  .wizard-side{display:none}
  .mobile-progress{display:block}
}
@media(max-width:720px){
  .topbar{padding:16px 14px}
  .rma-name{display:none}
  .top-actions{gap:8px}
  main{padding:10px 13px 42px}
  .landing{gap:22px}
  .landing-copy h1{font-size:42px}
  .landing-copy p{font-size:15px;margin-top:16px}
  .start-card{padding:18px}
  .brand-grid{grid-template-columns:1fr}
  .brand-card{min-height:98px}
  .brand-card strong{margin-top:18px}
  .type-grid{grid-template-columns:1fr}
  .form-step{padding:25px 18px 12px}
  .form-actions{padding:14px 18px 18px;position:sticky;bottom:0;z-index:10}
  .form-grid,.manual-product:not(.hidden),.review-grid{grid-template-columns:1fr}
  .form-grid label.full,.review-card.full{grid-column:auto}
  .category-grid{grid-template-columns:repeat(2,1fr)}
  .issue-grid{grid-template-columns:1fr 1fr}
  .media-guide{grid-template-columns:1fr}
  .wizard-main{border-radius:18px}
  footer{padding:0 16px 22px}
}
@media(max-width:430px){
  .service-status{font-size:12px}
  .language-switch{gap:5px}
  .landing-copy h1{font-size:36px}
  .issue-grid{grid-template-columns:1fr}
}

/* V0.4 product image cards */
.product-results{
  display:grid;
  grid-template-columns:repeat(3,minmax(0,1fr));
  gap:12px;
  margin-top:12px;
  max-height:440px;
  overflow:auto;
  padding:2px 3px 4px 0;
}
.product-card-rma{
  border:1px solid var(--line);
  border-radius:15px;
  background:#fff;
  overflow:hidden;
  text-align:left;
  padding:0;
  min-height:220px;
  display:flex;
  flex-direction:column;
  transition:.15s ease;
}
.product-card-rma:hover{border-color:var(--accent);box-shadow:0 0 0 2px var(--accent-soft);transform:translateY(-1px)}
.product-card-image{
  height:135px;
  background:#f7f9fa;
  border-bottom:1px solid var(--line);
  display:grid;
  place-items:center;
  overflow:hidden;
}
.product-card-image img{width:100%;height:100%;object-fit:contain;background:#fff}
.product-no-image{font-size:30px;color:#9aa5af}
.product-card-copy{padding:12px;display:flex;flex-direction:column;gap:5px;min-height:82px}
.product-card-copy strong{font-size:13px;line-height:1.35}
.product-card-copy small{font-size:11px;color:var(--muted)}
.product-card-copy .product-code{align-self:flex-start;margin-top:auto}
.manual-card .product-card-image{background:#f2f5f6}

/* V0.4 upload overlay */
.upload-overlay{
  position:fixed;inset:0;z-index:100;background:rgba(12,22,30,.68);display:grid;place-items:center;padding:18px
}
.upload-progress-card{
  width:min(460px,100%);background:#fff;border-radius:20px;box-shadow:var(--shadow);padding:28px;text-align:center
}
.upload-progress-card h3{margin:13px 0 7px}
.upload-progress-card p{color:var(--muted);font-size:13px;word-break:break-word}
.upload-progress-card small{display:block;color:var(--muted);font-size:11px;line-height:1.5;margin-top:12px}
.upload-spinner{
  width:40px;height:40px;border:4px solid #e5ecee;border-top-color:var(--accent);border-radius:50%;
  margin:0 auto;animation:rmaspin .85s linear infinite
}
@keyframes rmaspin{to{transform:rotate(360deg)}}
.upload-progress-track{height:7px;border-radius:99px;background:#e9edef;overflow:hidden;margin:18px 0 8px}
.upload-progress-track i{display:block;height:100%;width:0;background:var(--accent);transition:width .15s ease}
.upload-progress-card>strong{font-size:18px}
@media(max-width:760px){
  .product-results{grid-template-columns:1fr 1fr;max-height:none}
}
@media(max-width:470px){
  .product-results{grid-template-columns:1fr}
  .product-card-rma{min-height:0;display:grid;grid-template-columns:120px 1fr}
  .product-card-image{height:116px;border-bottom:0;border-right:1px solid var(--line)}
}

/* =========================================================
   V0.6 FULLSCREEN / APP-LIKE WIZARD
   Desktop + tablet: fixed viewport app feeling.
   Mobile: content-first layout with internal scrolling.
   ========================================================= */

html, body {
  min-height:100%;
}
body {
  overflow-x:hidden;
}
body.rma-wizard-open {
  overflow:hidden;
}

.app-shell {
  min-height:100dvh;
}

/* Landing also fills the visible screen more naturally */
.landing {
  min-height:calc(100dvh - 150px);
}

/* Fullscreen wizard shell */
.wizard {
  min-height:calc(100dvh - 132px);
  height:calc(100dvh - 132px);
  align-items:stretch;
}
.wizard-side {
  height:100%;
  overflow:auto;
  scrollbar-width:thin;
}
.wizard-main {
  position:relative;
  height:100%;
  min-height:0;
  overflow:hidden;
  display:block;
}
.wizard-stage {
  position:relative;
  height:100%;
  overflow:hidden;
}
#claimForm {
  height:100%;
  min-height:0;
  display:flex;
  flex-direction:column;
}
.form-step {
  position:absolute;
  inset:0 0 82px 0;
  display:block;
  padding:34px 40px 22px;
  overflow:auto;
  opacity:0;
  visibility:hidden;
  pointer-events:none;
  transform:translateX(100%);
  transition:
    transform .42s cubic-bezier(.22,.75,.18,1),
    opacity .28s ease,
    visibility 0s linear .42s;
  will-change:transform, opacity;
  background:var(--panel);
}
.form-step.active {
  opacity:1;
  visibility:visible;
  pointer-events:auto;
  transform:translateX(0);
  transition:
    transform .42s cubic-bezier(.22,.75,.18,1),
    opacity .28s ease,
    visibility 0s;
  z-index:3;
}
.form-step.slide-left {
  opacity:.2;
  visibility:visible;
  transform:translateX(-100%);
  z-index:2;
}
.form-step.slide-right {
  opacity:.2;
  visibility:visible;
  transform:translateX(100%);
  z-index:2;
}
.form-step.prep-left {
  transition:none!important;
  transform:translateX(-100%);
  opacity:.2;
  visibility:visible;
}
.form-step.prep-right {
  transition:none!important;
  transform:translateX(100%);
  opacity:.2;
  visibility:visible;
}
.form-actions {
  position:absolute;
  left:0;
  right:0;
  bottom:0;
  z-index:8;
  margin:0;
  min-height:82px;
  background:rgba(255,255,255,.96);
  backdrop-filter:blur(12px);
}
.form-actions.hidden {
  display:none!important;
}

/* Desktop: content uses space better without looking stretched */
.form-step > * {
  max-width:920px;
}
.form-step[data-step="product"] > *,
.form-step[data-step="media"] > *,
.form-step[data-step="review"] > * {
  max-width:100%;
}
.start-card {
  max-height:calc(100dvh - 150px);
  overflow:auto;
}

/* nicer page-like progress */
.steps li {
  transition:.18s ease;
}
.steps li.current {
  box-shadow:0 8px 24px rgba(24,37,49,.06);
}

/* Mobile/tablet handling */
.mobile-progress-head{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:12px;
}
.mobile-progress-head small{
  color:#95a0aa;
  font-size:10px;
}

/* tablet */
@media(max-width:980px){
  body.rma-wizard-open{
    overflow:hidden;
  }
  .wizard{
    height:calc(100dvh - 106px);
    min-height:calc(100dvh - 106px);
  }
  .wizard-main{
    height:100%;
  }
  .form-step{
    inset:52px 0 78px 0;
    padding:26px 28px 20px;
  }
}

/* Mobile gets a different interaction model:
   full viewport shell, but each step can scroll naturally.
   Swipe is supported, buttons remain always visible. */
@media(max-width:720px){
  body.rma-wizard-open{
    overflow:hidden;
    overscroll-behavior:none;
  }

  .topbar{
    min-height:64px;
  }

  main{
    padding:0 10px 0;
  }

  .wizard{
    height:calc(100dvh - 82px);
    min-height:calc(100dvh - 82px);
    display:block;
  }

  .wizard-main{
    border-radius:16px 16px 0 0;
    height:100%;
    box-shadow:none;
    border-bottom:0;
  }

  .wizard-stage{
    height:100%;
  }

  #claimForm{
    height:100%;
  }

  .mobile-progress{
    position:absolute;
    top:0;
    left:0;
    right:0;
    z-index:10;
    background:rgba(255,255,255,.97);
    backdrop-filter:blur(10px);
    padding:12px 15px 10px;
  }

  .form-step{
    inset:52px 0 74px 0;
    padding:20px 16px 28px;
    overflow-y:auto;
    -webkit-overflow-scrolling:touch;
    overscroll-behavior:contain;
    touch-action:pan-y;
  }

  .form-step h2{
    font-size:23px;
  }

  .step-intro{
    margin-bottom:20px;
  }

  .form-actions{
    min-height:74px;
    padding:11px 14px max(11px, env(safe-area-inset-bottom));
    box-shadow:0 -8px 28px rgba(23,35,46,.06);
  }

  .form-actions .primary,
  .form-actions .secondary{
    min-height:48px;
  }

  /* compact product cards on mobile: picture left, text right */
  .product-results{
    grid-template-columns:1fr;
    max-height:none;
    overflow:visible;
  }
  .product-card-rma{
    min-height:0;
    display:grid;
    grid-template-columns:112px 1fr;
  }
  .product-card-image{
    height:112px;
    border-bottom:0;
    border-right:1px solid var(--line);
  }
  .product-card-copy{
    min-height:112px;
  }

  /* categories remain two columns, touch-friendly */
  .category-grid{
    grid-template-columns:1fr 1fr;
  }
  .category-card{
    min-height:76px;
  }

  /* Prevent accidental swipe navigation while interacting with controls */
  input, textarea, select, button, label, .upload-zone, .product-card-rma {
    touch-action:manipulation;
  }

  footer{
    display:none;
  }
}

/* very small phones */
@media(max-width:430px){
  .topbar{
    padding:10px 12px;
  }
  .service-status{
    padding:6px 2px;
  }
  .wizard{
    height:calc(100dvh - 64px);
    min-height:calc(100dvh - 64px);
  }
  .mobile-progress-head small{
    display:none;
  }
  .form-step{
    inset:48px 0 70px 0;
    padding:17px 14px 24px;
  }
  .form-actions{
    min-height:70px;
    padding:9px 12px max(9px, env(safe-area-inset-bottom));
  }
  .category-grid{
    grid-template-columns:1fr 1fr;
    gap:8px;
  }
  .issue-grid{
    grid-template-columns:1fr;
  }
}

/* =========================================================
   V0.7 PURCHASE ROUTING
   ========================================================= */

.purchase-date-focus{
  max-width:520px;
  padding:26px;
  border:1px solid var(--line);
  border-radius:18px;
  background:#fafcfd;
}
.purchase-date-focus label{
  display:flex;
  flex-direction:column;
  gap:8px;
}
.purchase-date-focus label span{
  font-size:12px;
  font-weight:850;
  color:#46535f;
}
.purchase-date-focus input{
  min-height:58px;
  font-size:18px;
}

.purchase-source-grid{
  display:grid;
  grid-template-columns:repeat(2,minmax(0,1fr));
  gap:12px;
  max-width:900px;
}
.purchase-source-card{
  min-height:112px;
  border:1px solid var(--line);
  border-radius:16px;
  background:#fff;
  padding:17px;
  display:flex;
  align-items:center;
  gap:14px;
  text-align:left;
  transition:.16s ease;
}
.purchase-source-card:hover{
  border-color:var(--accent);
  box-shadow:0 0 0 2px var(--accent-soft);
  transform:translateY(-1px);
}
.purchase-source-card.selected{
  border-color:var(--accent);
  box-shadow:0 0 0 3px var(--accent-soft);
}
.purchase-source-card.blocked{
  background:#fafbfc;
}
.purchase-source-card.blocked.selected{
  border-color:#aab4bd;
  box-shadow:0 0 0 3px #edf0f2;
}
.source-icon{
  flex:0 0 auto;
  width:42px;
  height:42px;
  border-radius:13px;
  background:var(--accent-soft);
  color:var(--accent);
  display:grid;
  place-items:center;
  font-weight:950;
  font-size:17px;
}
.purchase-source-card.blocked .source-icon{
  background:#eef1f3;
  color:#687580;
}
.source-copy strong,
.source-copy small{
  display:block;
}
.source-copy strong{
  font-size:15px;
}
.source-copy small{
  margin-top:5px;
  color:var(--muted);
  font-size:11px;
  line-height:1.4;
}

.direct-purchase-details{
  max-width:900px;
  margin-top:18px;
  border-top:1px solid var(--line);
  padding-top:18px;
}
.direct-ok{
  display:flex;
  gap:12px;
  align-items:center;
  padding:13px 14px;
  border:1px solid #caead9;
  background:var(--green-soft);
  border-radius:14px;
  color:#2d664d;
  margin-bottom:15px;
}
.direct-ok-icon{
  width:30px;height:30px;border-radius:50%;
  display:grid;place-items:center;
  background:#fff;color:var(--green);font-weight:950;
}
.direct-ok strong,
.direct-ok small{display:block}
.direct-ok small{margin-top:3px;line-height:1.4}
.source-detail-grid{max-width:760px}

.purchase-source-result{
  max-width:900px;
  margin-top:18px;
  border:1px solid var(--line);
  border-radius:17px;
  padding:18px;
  display:flex;
  gap:15px;
  background:#fafbfc;
}
.purchase-source-result.amazon,
.purchase-source-result.dealer{
  background:#fff8f1;
  border-color:#ecd9c3;
}
.purchase-source-result.unknown{
  background:#f6f8fa;
}
.route-stop-icon{
  flex:0 0 auto;
  width:42px;height:42px;border-radius:13px;
  display:grid;place-items:center;
  background:#fff;
  border:1px solid var(--line);
  font-weight:950;
}
.route-stop-copy strong{font-size:16px}
.route-stop-copy p{
  color:var(--muted);
  font-size:13px;
  line-height:1.6;
  margin:6px 0 14px;
}
.route-stop-actions{
  display:flex;
  flex-wrap:wrap;
  gap:8px;
}
.secondary.subtle{
  background:transparent;
  border:1px solid var(--line);
}
#nextBtn:disabled{
  opacity:.35;
  cursor:not-allowed;
}

@media(max-width:720px){
  .purchase-source-grid{
    grid-template-columns:1fr;
    gap:9px;
  }
  .purchase-source-card{
    min-height:88px;
    padding:14px;
  }
  .purchase-date-focus{
    padding:18px;
  }
  .purchase-source-result{
    padding:15px;
  }
  .route-stop-actions{
    display:grid;
    grid-template-columns:1fr;
  }
  .route-stop-actions .secondary{
    width:100%;
  }
}